Customer Service - Travelling/Reservation (Cyberjaya) Basic up to RM4500 #GVC2#

Asia Recruit; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking Customer Service professionals for their Travelling/Reservation project in Cyberjaya. Candidates should have a strong customer service orientation and be fluent in Mandarin, as they will interact with Mandarin-speaking clients. The role involves managing customer inquiries through various channels and providing top-notch service. A minimum SPM qualification is required, with preference given to those with customer service experience. Fresh graduates with diplomas or degrees are encouraged to apply. Salary ranges from RM4000 to RM4200.

Qualifications

• Minimum SPM qualification required.
• Preferred Customer Service experience.
• Diploma or Degree holders are welcome to apply.

Responsibilities

• Understand customer enquiries and respond via applicable channels.
• Manage customer escalations and ensure proper responses.
• Demonstrate professionalism and competent customer service.

Skills

Customer Service Orientation

Effective Communication

Problem-solving

Ability to work in rotational shifts

Education

SPM

Diploma

Degree

Job description

Customer Service - Travelling/Reservation (Cyberjaya) Basic up to RM4500 #GVC2#

Project: Travelling / Reservation / Hospitality Project

Job Responsibilities

Understand customer enquiries and respond via applicable channels: email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement

Basic Salary RM4000 - RM4200

Able to work Rotational Shift (24/7)

Min SPM

Preferred with Customer Service Experience

Diploma/ Degree Fresh welcome to apply

Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.