Customer Service Team Lead: Mentorship & Global Impact

Teleperformance; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A customer service leader in Penang is seeking a Customer Service Team Lead to provide mentorship and ensure performance standards. Ideal candidates will have a Bachelor's degree, fluency in Mandarin and English, and at least two years in a managerial role. Responsibilities include team management, strategy development, and qualitative analysis. Competitive compensation and opportunities for career development are provided.

Qualifications

• Minimum 2 years of prior relevant people management experience.
• Experience in a complex fast-paced environment.
• Passion for ensuring an excellent user experience.

Responsibilities

• Provide mentorship and career development to team members.
• Lead a team through transitions to build problem-solving capabilities.
• Establish team goals and work on execution strategies.
• Deliver projects involving quantitative analysis and strategy development.
• Identify actionable insights and suggest recommendations.

Skills

Proficiency in Mandarin and English

Analytical problem-solving skills

Strong verbal communication skills

People management experience

Education

Bachelor Degree

Job description

A customer service leader in Penang is seeking a Customer Service Team Lead to provide mentorship and ensure performance standards. Ideal candidates will have a Bachelor's degree, fluency in Mandarin and English, and at least two years in a managerial role. Responsibilities include team management, strategy development, and qualitative analysis. Competitive compensation and opportunities for career development are provided.