Customer Service Team Lead - Malay

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global service provider in Kuala Lumpur seeks an experienced team leader to mentor and guide team members while leading a high-performing unit through transitions. The role focuses on establishing goals, delivering quantitative analysis projects, and developing scalable solutions through effective communication and collaboration with global teams. The ideal candidate will possess critical thinking and analytical capabilities to influence team strategy and outcomes.

Responsibilities

• Provide mentorship and career development to team members.
• Lead a high-performing team through important transitions.
• Establish team goals and strategize execution.
• Deliver projects involving quantitative analysis and research.
• Identify actionable insights and influence team strategy.

Job description

• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.