Customer Service Team Lead - English

Teleperformance; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A multinational company in Malaysia is seeking a professional to lead and mentor a high-performing team. The role involves setting team goals, delivering projects that require quantitative analysis, and collaborating with global teams to enhance problem-solving capabilities. Ideal candidates will have strong leadership skills and the ability to influence strategy through effective communication. This position is essential for driving the team's performance and developing scalable solutions that meet market needs.

Responsibilities

• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking.
• Establish team goals and work with direct reports on strategies for executing and measuring progress.
• Deliver projects involving quantitative analysis, industry research, and strategy development.
• Identify actionable insights, suggest recommendations, and influence team strategy.

Job description

• Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.