Customer Service Team Lead – Drive Coaching & Escalations

Zeal Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Kuala Lumpur seeks a Customer Service Supervisor to lead a team of representatives. You will be responsible for coaching, training, and resolving escalated customer issues. Ideal candidates should have a degree and at least 3 years of customer service experience, including supervisory roles, with proficiency in English and Thai. Competitive benefits include medical, optical, and life insurance.

Benefits

Medical Benefit

Optical Benefit

Life Insurance

Health & Fitness Subsidy

Long Service Rewards

Work Anniversary Rewards

Qualifications

• Minimum of 3 years of customer service/operations experience, with at least 1 year in a supervisory role.
• Experience in the FX/Finance industry is an advantage.
• Additional knowledge of Indonesian or Hindi is a plus.

Responsibilities

• Lead and supervise customer service representatives.
• Coach and train team members to meet performance goals.
• Handle escalated issues and support team members.

Skills

Team supervision

Customer service experience

Problem-solving

Coaching and training

Multitasking

Fluent in English

Fluent in Thai

Education

Degree in any discipline, preferably in Finance, Economics or business-related fields

Tools

Microsoft Office

Job description

A leading financial services company in Kuala Lumpur seeks a Customer Service Supervisor to lead a team of representatives. You will be responsible for coaching, training, and resolving escalated customer issues. Ideal candidates should have a degree and at least 3 years of customer service experience, including supervisory roles, with proficiency in English and Thai. Competitive benefits include medical, optical, and life insurance.