Customer Service Team Lead | 24/7 Shifts & Coaching

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is searching for a Customer Service Team Lead to supervise teams, handle customer issues, and train staff. Candidates should have at least 2 years in a leadership role, be proficient in English and Malay, and possess solid computer skills. The role requires flexibility for various shifts, including weekends. Interested candidates can apply via email with an updated resume.

Qualifications

• Minimum 2 years in a leadership role, preferably in Customer Service or BPO Call Center.
• Proficient in both verbal and written English and Malay.
• Competent in computer operations with knowledge of Microsoft Office.

Responsibilities

• Supervise escalation teams and ensure compliance with organizational standards.
• Handle critical customer issues and deliver timely resolutions.
• Guide team members through regular coaching.
• Facilitate training on new procedures and service quality reinforcement.

Skills

Leadership

Customer service expertise

Proficiency in English

Proficiency in Malay

Computer operations

Tools

Microsoft Office

Job description

A recruitment agency in Kuala Lumpur is searching for a Customer Service Team Lead to supervise teams, handle customer issues, and train staff. Candidates should have at least 2 years in a leadership role, be proficient in English and Malay, and possess solid computer skills. The role requires flexibility for various shifts, including weekends. Interested candidates can apply via email with an updated resume.