Customer Service Support (Live Chat)

Hooya Plus Capital Inc.; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A customer service company is looking for candidates to provide solutions to customer queries while maintaining service standards. Candidates must possess at least SPM/UEC or equivalent and have excellent English communication skills. Fresh graduates are encouraged to apply. The position includes various working hours and may require weekend or holiday shifts. Benefits include leave options and annual bonuses.

Benefits

Annual leave

Sick leave

Hospitalization leave

Maternity leave

Compassionate leave

Marriage leave

Annual Bonus

Medical & dental claims

Yearly increments

Allowances and KPI

Qualifications

• Proficiency in English is required.
• Ability to converse in Chinese is an added advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide fast and timely solutions to all customer-related problems.
• Handle complaints and provide appropriate solutions.
• Respond to issues via email and live chat promptly.

Skills

Excellent interpersonal communication

Written and oral communication in English

Ability to converse in Chinese

Education

SPM/UEC or equivalent

Job description

Requirement

• Candidate must possess at least SPM/UEC or equivalent
• Candidate must have own PC/laptop and stable Wi‑Fi/Data connectivity
• Working hours: 9am-6pm / 6pm-1am / 1am-7am / Scheduled OT on PH or weekend
• Willing to work on Weekends, Public Holidays & Shifts (occasionally)
• Excellent interpersonal, written and oral communication skills
• Required language(s):Proficient inEnglish (oral & written); ability to converse in中文 willanadded advantage
• FRESH GRADUATESare encouraged to apply
• Related work experience in Customer Service field will be an advantage

Responsibility

• To provide fast and timely solutions to all customer related problems
• To be constantly guided by company's service standards
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Respond to issues and enquiries promptly through large amount of emails and application live chat
• Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions
• Provide good customer services and maintain good rapport with customers
• Provide highly skilled resources to answer customer enquiries and request predominantly

Benefits

• Annual leave, Sick leave, Hospitalization leave, Maternity leave, Compassionate leave &Marriage leave
• Annual Bonus
• KWSP, SOCSO, EIS
• Medical & dental claims
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Allowances and KPI