customer service support

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global professional services company in Malaysia is seeking a Customer Service representative. The ideal candidate will have 1-3 years of experience in the insurance or financial industry, and must be fluent in English, Mandarin, and Cantonese. Responsibilities include handling customer enquiries via phone and live chat while collaborating with managers to meet service targets. This full-time position offers a competitive salary of MYR 4,500 - 5,500 per month, providing opportunities to support team members in various operations.

Qualifications

• 1 - 3 years of Customer Service experience in insurance or financial industry.
• Strong communication skills with a professional telephone manner.
• Ability to speak English, Mandarin, and Cantonese fluently.

Responsibilities

• Handle enquiries through phone calls and live chat.
• Make recommendations to meet customer expectations.
• Collaborate with managers to achieve service targets.
• Prepare rostering for effective resource allocation.
• Guide team members in service delivery and operations.

Skills

Customer Service

Healthcare and medical insurance knowledge

Good communication skills

English proficiency

Mandarin proficiency

Cantonese proficiency

Job description

Overview

Job-type Full-Time Job Category Insurance Industries Acc & Finance Salary MYR 4,500 - 5,500 /Month

Who you'll be working for

The Malaysian division of the global professional services company

What requirements you'll need to be eligible

• With 1 - 3 years of Customer Service experience in insurance or financial industry.
• Good knowledge Healthcare and medical insurance product.
• Good communication skills and professional telephone manner.
• Strong command in English, Mandarin and Cantonese.

What you'll be doing on the job

• Handle enquiries through phone calls (inbound and outbound) & Live chat.
• Make appropriate recommendations to meet customers’ expectation.
• Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
• Prepare on the rostering to ensure effective resource allocation throughout the month.
• Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members.

Consultant Contact

Posted by: Rathi Barkavi Phone: [phone] Email: [e-mail]
HTTPS://ABOUT.RECRUITFIRST.CO/RATHI.L

Sound interesting?

Apply!

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