Customer Service Specialist (Spanish or Portuguese Speakers)

EBC Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services provider in Kuala Lumpur seeks a dedicated Customer Service Representative to offer front-line support to clients. Responsibilities include addressing customer queries, resolving issues, and maintaining client data. Ideal candidates should possess a Secondary School certificate, have a genuine interest in finance, and be fluent in Spanish and/or Portuguese. The role requires effective communication skills and the ability to work shifts, including weekends.

Qualifications

• 1-2 years working experience in Customer Service, preferably in Financial/Forex industry.
• A genuine interest in working in financial markets and client services.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Resolve client issues regarding products, platforms, and promotions.
• Record and update customer data and relevant information.

Skills

Customer Service

Fluent in Spanish

Fluent in Portuguese

Proficient in Microsoft Office

Communication skills

Interpersonal skills

Education

Secondary School / SPM certificate

Job description

Description

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.

Responsibilities:

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

• Candidate must possess at least Secondary School / SPM certificate
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
• Fresh graduates are welcome to apply.
• A genuine interest in working in financial markets and client services.
• Willing to work on shifts (Including weekends if required).
• Proficient in Microsoft Office.
• Fluent inSpanish &/or Portuguese is a must to communicate with regional clients.
• Excellent communication and interpersonal skills

• A logical and analytical approach to problem-solving.
• Able to start within short notice period.