Customer Service Specialist L2

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is looking for a skilled Customer Service Specialist to manage high-priority cases and provide exceptional customer support. The ideal candidate will possess 1-3 years of experience, strong decision-making abilities, and excellent communication skills. Responsibilities include independent case management, professional customer communication, and collaboration with cross-functional teams. The role requires a customer-centric approach and the ability to solve complex problems. Interested candidates can send their resume via email.

Qualifications

• 1-3 years of experience as a Senior Customer Service Agent.
• Proficient in Business English (both verbal and written).
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Demonstrate the ability to work independently and efficiently.
• Make informed and responsible decisions to resolve complex issues.
• Communicate professionally and empathetically with customers.
• Utilize problem-solving skills to identify and implement solutions.
• Stay up-to-date with product knowledge and company policies.
• Collaborate with cross-functional teams to resolve issues.

Skills

Excellent verbal and written communication skills

Decision-making abilities

Customer-centric approach

Problem-solving skills

Time management

Job description

About the job Customer Service Specialist (L2)

Job summary

We seek a highly skilled and experienced Customer Service Specialist to join our team. This position is critical in handling manager callbacks and high-priority cases to ensure exceptional customer support and swift resolutions.

Job Description:

Job responsibilities:

• Independent Work: Demonstrate the ability to work independently and efficiently, taking ownership of assigned tasks and cases.
• Decision-Making: Make informed and responsible decisions, utilizing extensive knowledge and expertise in customer service to resolve complex issues.
• Customer Communication: Communicate with customers in a professional and empathetic manner, ensuring their needs and concerns are addressed effectively.
• Problem-Solving: Utilize problem-solving skills to identify root causes of issues and implement appropriate solutions.
• Knowledge and Expertise: Stay up-to-date with product knowledge, company policies, and industry best practices to provide accurate and reliable information to customers.
• Collaboration: Collaborate with cross-functional teams to resolve customer issues and provide seamless support across different departments.

Job requirements:

• Experience: At least 1-3 years of experience as a Senior Customer Service Agent, handling manager callbacks and high-priority cases.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Decision-Making Abilities: Proven track record of making sound decisions and solving complex customer issues independently.
• Customer-Centric Approach: Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
• Problem-Solving Skills: Ability to analyze problems critically and find practical solutions to resolve them efficiently.
• Proficient in Business English (both verbal and written)
• Adaptability: Flexible and adaptable to handle various types of customer inquiries and challenges.
• Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines in a fast-paced environment.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Azrin Jamal
Consulting Manager
WhatsApp no: [phone]