Customer Service Specialist ( Digital Ads Campaign)

TDCX; Kuala Lumpur; On-site; MYR 121,000 - 163,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Specialist for their Digital Ads Campaign. You will communicate with customers to resolve issues on the Adwords platform while managing relationships and providing consultative advice. We're looking for candidates with a Bachelor's degree, strong English communication skills, and a passion for online marketing. This role offers various employee benefits including comprehensive insurance and wellness programs.

Benefits

Comprehensive Insurance & Medical coverage

Premium workspaces

Engagement & Recognition Programs

Wellness & Health Program

Employee Assistance Program

Qualifications

• 1-2 years of experience in customer support is an advantage.
• Fresh graduates are welcomed to apply.
• Ability to work organized and structured.

Responsibilities

• Communicates with customers via phone, email, or chat about Adwords issues.
• Manage relationships between the internet giant and customers.
• Provide product and process improvement feedback.

Skills

Excellent communication skills in English

Customer need understanding

Passion for social media and online marketing

Creativity

Attention to detail

Flair for convincing and presenting an argument

Education

Bachelor’s Degree in any field, preferably advertising or marketing

Job description

Customer Service Specialist (Digital Ads Campaign)

• Comprehensive Insurance & Medical coverage
• Premium workspaces
• Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
• Wellness & Health Program
• Employee Assistance Program (Counselling)

What is your mission?

As a Digital Marketing Consultant, you will be working with our Global Internet Leader Account to deliver #happier customer experience. To support the internet giant’s business customers for online marketing and campaigns on Adwords.

Job functions:

• Communicates to customers via phone, email or chat for any issues related to their interaction with Adwords platform.
• Manage the relationship between the internet giant and its customers resulting in increased business by providing consultative advice sales solutions.
• Tell us how we can be better and act as a voice for users/advertisers to provide product and process improvement opportunities back to the internet giant.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Possess at least Bachelor’s Degree in any field, preferably advertising or marketing.
• Excellent communication skill in English and your native language.
• 1-2 years of experience in customer support will be an added advantage.
• Fresh graduate is welcomed to apply.
• Passion for social media, online marketing or online advertising.
• A creative mind set and understanding of customer needs.
• Strong communication skills and a flair for convincing and presenting an argument.
• The ability to work in an organized and structured manner.
• Excellent attention to detail.

Please send your CV to ***********@tdcx.com for further discussion