Customer Service Specialist

Greif Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A packaging solutions company in Malaysia is seeking a Customer Service Coordinator to interact with customers through various communication channels. The role involves maintaining customer accounts, managing inquiries, and providing complex information on products and services. Ideal candidates will have 2 to 4 years of experience, strong communication skills, and knowledge of ERP systems. This position offers the chance to support both inside and outside sales.

Qualifications

• 2 to 4 years of relevant experience.
• Demonstrated skills in verbal and written communications.
• Self-starter who can work with minimal supervision.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person.
• Maintains customer accounts and records of interactions.
• Communicates pricing, shipping dates and order information.

Skills

Verbal communication skills

Written communication skills

Knowledge of ERP systems

Data entry skills

Organizational skills

Job description

Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.

Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.

Collects and enters orders for new or additional products or services.

Supports inside and outside sales.

Updates and maintains files, including data entry.

Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.

Trains new Customer Service Coordinators.

Performs other duties as assigned.

Requirements

Experience : 2 to 4 years relevant experience

Specific Skills / Business Knowledge :

Demonstrated skills in verbal and written communications.

Solid knowledge of product.

Proficient computer skills with the ability to learn new software.

Knowledge of ERP systems

Good organization and data entry skills.

Self starter that can work with minimal supervision.

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