Customer Service Reps (Logistics Industry Exp)

Ag Staffing Malaysia; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment company in Malaysia is looking for a Customer Service Representative specializing in the logistics industry. The role involves driving sales growth, managing customer relationships, and providing exceptional service. Ideal candidates will possess a bachelor's degree, strong communication skills, and an understanding of sales principles. The position offers a competitive salary and comprehensive training, aiming to support individuals in their sales strategies and customer engagement efforts.

Benefits

Competitive salary and commission structure

Comprehensive training and development programs

Qualifications

• Bachelor’s degree preferred.
• Valid driver’s license and willingness to travel.
• High level of integrity and work ethic.

Responsibilities

• Drive sales and business growth.
• Manage existing customer relationships.
• Provide exceptional customer service and support.

Skills

Strong understanding of sales principles

Excellent communication skills

Strong organizational skills

Negotiation skills

Ability to work independently

Education

Bachelor’s degree in Business, Marketing, Engineering, or related field

Tools

MS Office

Job description

Customer Service Reps (Logistics Industry Exp)

Bachelor’s degree in Business, Marketing, Engineering, or a related field is preferred.

Other Requirements

Valid driver’s license and willingness to travel as required.

Strong organizational and time-management skills.

High level of integrity and work ethic.

Skills and Competencies

Strong understanding of sales principles and customer service practices.

Excellent communication and interpersonal skills.

Ability to build rapport and establish strong relationships with clients.

Proficiency in MS Office.

Negotiation and closing skills.

Ability to work independently and as part of a team.

Technical Knowledge

Familiarity with water filtration, water treatment products, systems, and water pumps.

Ability to understand and explain technical products to non-technical customers.

Responsibilities

As a Sales Executive at PureGen Water Sdn Bhd, you will be responsible for driving sales and business growth by identifying and engaging with potential customers, understanding their needs, and providing suitable solutions from our range of water filtration, water treatment products, systems, and water pumps. You will also manage existing customer relationships and ensure high levels of customer satisfaction through exceptional service and support.

Key Responsibilities

Sales and Business Development

• Identify and target new business opportunities in the market.
• Develop and maintain a robust sales pipeline.
• Generate leads through various channels including networking, referrals, cold calling, and industry events.
• Conduct market research to understand customer needs and industry trends.
• Present and demonstrate products to potential customers.

Customer Relationship Management

• Build and maintain strong, long-lasting customer relationships.
• Understand customer requirements and provide solutions that meet their needs.
• Handle customer inquiries and resolve any issues promptly.

Sales Strategy and Planning

• Develop and execute sales plans to meet or exceed targets.
• Prepare and deliver sales presentations and proposals.
• Negotiate contracts and close sales deals.

Product Knowledge

• Maintain a thorough understanding of our water filtration, water treatment products, systems, and water pumps.
• Stay updated on industry developments and competitor activities.

Collaboration and Reporting

• Work closely with the technical and installation teams to ensure customer satisfaction.
• Provide regular sales reports and forecasts to management.
• Participate in sales meetings and contribute to the development of sales strategies.

• Competitive salary and commission structure.
• Comprehensive training and development programs.

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