Customer Service Representative

TP; Pontian; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service firm is looking for enthusiastic Mandarin-speaking Customer Service Representatives. You will provide support through email, live chat, and phone calls while ensuring a positive customer experience. The position is remote until March 2026, after which employees must report to the Johor office. This role involves handling customer inquiries and issue resolution, with a basic salary package of up to RM3,500. Join us for a rewarding experience in customer service.

Qualifications

• Enthusiastic and customer-focused individuals needed.
• Proficient in Mandarin to support customer inquiries.
• Experience with email, live chat, and phone support preferred.

Responsibilities

• Provide customer service support via live chat, inbound calls, and email.
• Handle inquiries and resolve issues promptly.
• Ensure a positive customer experience.

Skills

Customer service

Mandarin proficiency

Communication skills

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience

Client

American E-commerce Project

Position

Customer Service Specialist (Mandarin Speaking)

Location

Work From Home (until March 2026, tentative) — required to report to Johor office thereafter, with additional allowance provided! Please note that the date to return to office in Johor is not confirm yet

Job Scope

Customer service support via live chat, inbound calls, and email

Working Hours

9:00 AM – 8:00 PM, 5 working days per week, monthly rotational shifts the rotational is rotate within 9am to 8PM, total 9 hour 30min working time

for example, 9am to 630pm / 1030am to 8PM

Salary

Basic package up to RM3,500

Application link

https://careerseng-teleperformance.icims.com/jobs/69863/customer-service-representative---mandarin-support---reservation-project/job?mode=job&iis=Social+Media&iisn=LinkedIn+Devika+Ruwan