Customer Service Representative (Mandarin Speaker - Fully Remote)

Jobstreet Malaysia; Remote; MYR 20,000 - 100,000; Full time

Job summary

A boutique law firm is seeking a Mandarin-speaking Customer Service Representative to provide remote support to clients. Responsibilities include handling calls, documentation, and client follow-ups, aimed at maintaining a professional service. Ideal candidates will have strong communication skills and experience in customer service or sales. The role requires fluency in Mandarin and the ability to work independently while managing sensitive information. Laptop and necessary equipment will be provided.

Benefits

Laptop and necessary equipment provided

Flexible working hours

Independent Contractor role

Qualifications

• Experience in customer service or sales preferred.
• Proficient in Microsoft Office and comfortable using common tools.
• Ability to handle sensitive information professionally.

Responsibilities

• Answer incoming calls professionally and assist clients.
• Handle documentation, email correspondence, and admin tasks.
• Conduct client follow-ups and provide updates to the legal team.

Skills

Fluent in Mandarin

Strong communication skills

Customer service skills

Well-organized

Detail-oriented

Tools

Microsoft Office

Zoom

Teams

PDF editors

WeChat

Job description

Customer Service Representative (Mandarin Speaker - Fully Remote)

The firm is a boutique Australian-based law firm dedicated to delivering efficient and high-quality legal services. Founded by experienced professionals, it aims to enhance the traditional law firm model while maintaining honesty, diligence, and professionalism.

Job Description

The successful candidate will be a responsible, professional, and service‑oriented Customer Service Representative working fully remotely. This role involves client communication (particularly with Mandarin‑speaking clients), administrative support and follow‑up tasks.

Responsibilities

• Answer incoming calls professionally and assist clients with enquiries
• Communicate confidently with Mandarin‑speaking clients (Mandarin proficiency is mandatory)
• Handle documentation, email correspondence, and administrative tasks with accuracy
• Assist with preparing documents, organising case files, and following lawyer instructions
• Conduct client follow‑ups and provide updates to the legal team
• Support file management, data entry, and general administrative duties
• Assist with basic marketing‑related tasks (if required)
• Ensure a professional and positive client experience at all times
• Fully remote position
• 5 working days per week
• Working hours follow Australian business hours: Malaysia time 7:00 am – 3:30 pm (during Australian DST)
• Laptop and necessary equipment provided
• Independent Contractor role (contractor manages own EPF/SOCSO/taxes)

Requirements

• Fluent in Mandarin (spoken & written)
• Strong communication and customer service skills
• Well‑organised, detail‑oriented, and able to work independently
• Experience in customer service or sales preferred
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using other common tools such as PDF editors, Zoom, Teams, and WeChat
• Basic legal/admin experience or willingness to learn paralegal tasks is an advantage
• Ability to handle sensitive information with professionalism and confidentiality

Application Process

Submit your application to *******@ggads.com.au following the instructions below:

Resume should be in PDF format limited to a maximum of 2 pages.

Cover letter is not required.

Email header should be titled “AU_[your full name]”

Only shortlisted candidates will be contacted for an interview.

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