Customer Service Representative

Maxim E-hailing Service; Seremban; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading ride-hailing company in Malaysia is seeking candidates for user support roles. Responsibilities include assisting service users with order issues, providing consultations to drivers, and conducting promotional activities in Seremban. Ideal candidates are fluent in English, team-oriented, and tech-savvy. Benefits include stable monthly remuneration, online training, and potential career advancement based on performance. This position is on-site from a well-equipped office with a five-day work week.

Benefits

Online training course for beginners

Stable remuneration per month

Possible career advancement

Qualifications

• Strong command of the English language (Mandarin will be a big plus).
• Result-oriented team player with highly developed communication and problem-solving skills.
• Tech-savvy individual familiar with MS Office and Google Workspace.

Responsibilities

• Support users in solving problems related to orders and managing feedback.
• Consult service drivers on registration and app functionality.
• Conduct outdoor promotional activities to increase brand awareness.
• Monitor system for violations of service rules and report promptly.
• Stay in touch with users and promote new terms and promotions.

Skills

Strong command of English

Team player

Highly developed communication skills

Problem-solving skills

Tech-savvy

Knowledge of MS Office

Knowledge of Google Workspace

Job description

Maxim E-hailing is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Malaysia.

You're an ideal candidate if:

you have a strong command of the English language (Mandarin will be a big plus).

you are a result-oriented team player with highly developed communication and problem-solving skills.

you are tech-savvy and know how to operate using MS Office and Google Workspace.

You will be responsible for the following tasks:

• Provide support to users of our service in solving problems related to orders, processing their feedback and requests efficiently and in a short time, through chat, outgoing calls and personal interaction in the office.
• Provide daily consultations to service drivers on the online registration and EVP-licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
• Conduct regular outdoor promotional activities, support affiliate marketing process to increase brand awareness and expand our presence in Seremban.
• Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.
• Constantly stay in touch with users of the service and offer new terms of use and various new promotions through outgoing calls.

Working conditions & benefits:

• Online training course for beginners.
• Stable remuneration per month (on hands) + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.
• On-site from a well equipped office (5-day working week, 9am - 6pm).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Malaysia.