Customer Service Representative

S Techspire Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading payment solutions company in Kuala Lumpur is seeking a Customer Service Representative. In this full-time, office-based role, you will be responsible for providing exceptional customer service, handling inquiries, and ensuring a positive experience for our clients. The ideal candidate should be fluent in Mandarin and have excellent communication skills, with a passion for customer satisfaction. The role offers various benefits, including annual leave, training opportunities, and a collaborative work environment.

Benefits

EPF, SOSCO, Income Tax covered

Generous annual leave

Career development opportunities

Team bonding activities

Qualifications

• Proficiency in Mandarin and basic proficiency in English, both written and verbal.
• 1 year of experience in finance, fintech, or related industries preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Responding to inbound customer calls, emails and messages.
• Addressing customer inquiries, feedback and complaints.
• Providing product information to help customers make informed decisions.

Skills

Proficiency in Mandarin

Basic proficiency in English

Excellent communication skills

Strong problem-solving skills

Job description

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As a Customer Service Representative (Payment Gateway 支付), you will be connecting our customers to the products and services they need. In this full‑time, office‑based role in Kuala Lumpur City Centre, you will be responsible for providing customer service and support to ensure our customers have a positive experience with our brand.\

What you’ll be doing

• Responding to inbound customer calls, emails and messages in a timely and efficient manner
• Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions‑focused approach
• Providing product information and assistance to help customers make informed decisions
• Documenting customer interactions and following up as needed
• Identifying opportunities to improve customer satisfaction and suggesting process improvements
• Maintaining up‑to‑date knowledge of our products, services, policies and procedures

What we’re looking for

• Proficiency in Mandarin and basic proficiency in English, both written and verbal; you should be able to effectively communicate with Mandarin‑speaking clients
• Candidates with 1 year of experience in finance, fintech, or internet‑related industries are preferred
• Excellent communication and interpersonal skills, with the ability to listen actively and respond to customer needs
• Strong problem‑solving and decision‑making skills, with the ability to think on your feet
• A friendly, patient, and genuine passion for delivering outstanding customer experiences

What we offer

• EPF, SOSCO, Income Tax covered
• Generous annual leave and sick leave entitlements
• Opportunities for career development and ongoing training
• Team bonding activities and social events

About us

We are a leading innovative payment solution to businesses and consumers. Our mission is to make financial transactions seamless, secure and accessible for all. With a dynamic and collaborative team, we are constantly exploring new ways to enhance the customer experience and drive financial inclusion in the communities we serve.

If you’re excited to be part of our journey, apply now and let’s connect!

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