Customer Service Representative

Maxim E-hailing Service; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading ride-hailing company in Johor Bahru is seeking a dedicated professional to provide user support, conduct promotional activities, and assist service drivers. Candidates should be strong in English and possess problem-solving skills, along with being tech-savvy in MS Office and Google Workspace. The role offers stable remuneration, opportunities for career growth, and a structured working environment. Join our team to innovate transportation solutions across Malaysia.

Benefits

Online training course

Stable remuneration with salary increase

Career advancement opportunities

Well-equipped office environment

Qualifications

• Strong command of the English language; Mandarin is a plus.
• Result-oriented team player with developed communication skills.
• Tech-savvy, able to use MS Office and Google Workspace.

Responsibilities

• Provide user support via chat, calls, and in-person.
• Consult drivers on app use and licensing processes.
• Conduct outdoor promotional activities.
• Monitor service rule violations and report issues.
• Contact users with new terms and promotions.

Skills

Strong command of English

Problem-solving skills

Communication skills

Tech-savvy

Familiarity with MS Office

Familiarity with Google Workspace

Command of Mandarin

Job description

Maxim E-hailing

Maxim E-hailing is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Malaysia.

You're an ideal candidate if:

• you have a strong command of the English language (Mandarin will be a big plus).
• you are a result-oriented team player with highly developed communication and problem-solving skills.
• you are tech-savvy and know how to operate using MS Office and Google Workspace.

You will be responsible for the following tasks:

• Provide support to users of our service in solving problems related to orders, processing their feedback and requests efficiently and in a short time, through chat, outgoing calls and personal interaction in the office.
• Provide daily consultations to service drivers on the online registration and EVP-licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
• Conduct regular outdoor promotional activities, support affiliate marketing process to increase brand awareness and expand our presence in Johor Bahru.
• Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.
• Constantly stay in touch with users of the service and offer new terms of use and various new promotions through outgoing calls.

Working conditions & benefits:

• Online training course for beginners.
• Stable remuneration per month (on hands) + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.
• On-site from a well equipped office (5-day working week, 9am - 6pm).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Malaysia.