Customer Service Representative

DSS; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Malaysia is looking for a Customer Service Support professional fluent in Mandarin. The role involves assisting clients with inquiries and reservations, primarily through social media platforms. The ideal candidate will have strong customer service skills and a clear understanding of customer needs to maintain high satisfaction levels. The position offers a competitive salary of up to RM 4,500 with shifts rotating 24/7. Apply now to join a dynamic team!

Qualifications

• Native Mandarin speaker required for customer service support.
• Experience in customer-facing roles preferable.
• Familiarity with social media platforms an advantage.

Responsibilities

• Handle customer inquiries via multiple communication channels.
• Assist clients with reservations and related queries.
• Maintain accurate records of interactions.

Skills

Customer service skills

Fluent in Mandarin

Communication skills

Job description

Job Title: Customer Service Support (Mandarin/ Cantonese)- Social media

Company: Teleperformance

Location: Penang

Language Requirement: Mandarin (Native)

Salary: Up to RM 4,500 (including language allowance)

Start Date: October & November

Shift: Rotational 24/7 (5 days on, 2 days off)

Experience/Industry Preference: Hotel Management, Education, Banking

Job Summary

Provide customer service support for SG Reservation clients, assisting with inquiries and reservations in Mandarin.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist clients with reservations, bookings, and related queries.
• Maintain accurate records of interactions and transactions.
• Ensure compliance with company policies and service standards.
• Escalate and resolve issues as needed to maintain high customer satisfaction.