Customer Service Part Time KL East Mall (In Store)

Decathlon Malaysia; Kepong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading sports retailer is recruiting for a Customer Service role at their Kuala Lumpur store. The ideal candidate should possess strong communication skills in English and Bahasa Malaysia and a customer-centric approach. Responsibilities include managing customer relationships and ensuring a pleasant shopping experience. This role offers a unique opportunity for those passionate about sports and looking to be part of a dynamic team.

Qualifications

• Minimum qualifications Bachelor's Degree/Diploma is required.
• Strong communication skills in English and Bahasa Malaysia (written and spoken).

Responsibilities

• Delight all customers/sport users through the relationship and sales of products/services.
• Communicate with departments to resolve customer issues promptly.
• Manage and optimize back-end cash floats and balances.

Skills

Strong communication skills in English and Bahasa Malaysia

Customer-centric mindset

Team spirit

Digitally savvy

Interpersonal skills

Education

Bachelor's Degree/Diploma

Job description

Overview

The Worlds Largest Sports Retailer is recruiting passionate sports people for our Customer Service Team at our Decathlon KL East Mall Store!

LOVE SPORTS? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Job Overview

Ensure proper quality of services and strict adherence to our customer service policy.

Your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience.

You work hand in hand with our Customer Service Leader who leads you and you benefit from a training plan to support you in the success of all your missions.

Responsibilities

• Delight all customers/sport users through the relationship and the sales of products and services on all channels.
• To take initiatives and be proactive to delight our customers
• To be able to manage accurate data collection,entry
• To give accurate information to customers' inquiries regarding products/services offered by the company
• To communicate with related departments/partners to resolve customer issues promptly
• To ensure that our users/customers have a seamless checkout experience
• To manage and optimize back-end cash floats and balances
• To assure the safety of my teammates and users/customers at my work place
• To share my sport passion and positive energy with my users/customers locally
• Responsible for satisfying my users/customers enquiries via call/in store
• To represent the first & last in-store image of our company, therefore, to be professional at managing customer's demands and expectation

Profile

What Are We Looking For

• Strong communication skills in English and Bahasa Malaysia(written and spoken) are essential. Other languages are a plus
• Minimum qualifications Bachelors Degree/Diploma is required
• Who is customer-centric with strong sense of service
• Who is Human-First with high level of demand and communications skills
• Digitally Savvy
• Able to play as part of the team during the busiest times(weekends and holidays)
• You are known for your team spirit and your dynamism
• You have a sense of responsibility, organization, and you know how to invest yourself to match your ambitions
• As a real driver of your activity, you improve your game to develop and manage your resources independently
• Your mission highlights your interpersonal skills