Customer Service / Order Entry Specialist

Learntastic; Remote; MYR 100,000 - 150,000; Full time

Job summary

A dynamic company is seeking a Customer Service and Order Entry Specialist to manage customer interactions and ensure accurate order processing. The role requires 2+ years of experience in customer service, strong communication skills, and proficiency in Microsoft Office and QuickBooks. Candidates will work remotely. This position involves answering customer inquiries, processing orders, and tracking shipments to maintain high service standards. Ideal for self-motivated individuals with attention to detail.

Qualifications

• 2+ years of experience in customer service or order processing.
• Excellent English communication and interpersonal skills.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Manage customer interactions via calls and emails.
• Process orders with 100% accuracy.
• Track order progress and follow up on shipments.

Skills

Customer service

Order processing

Attention to detail

Communication

Data entry accuracy

Tools

QuickBooks

Microsoft Office Suite

Job description

Overview

We are looking for a Customer Service and Order Entry Specialist to join the team. This person will play a key role in managing customer interactions and ensuring accurate and timely order processing across our retail and direct-to-consumer channels.

Key Responsibilities

• Answer inbound customer calls and emails professionally and promptly
• Enter and process orders in Market Time and QuickBooks with 100% accuracy
• Review customer notes and maintain updated records to prevent duplicate or incorrect orders
• Transfer estimates to invoices and ensure order completion by deadlines
• Communicate with customers, sales contractors, and warehouse teams. Track order progress and follow up on pending shipments
• Provide product information and resolve basic customer inquiries
• Ability to learn new systems and be tech savvy

Requirements

• 2+ years of experience in customer service, order processing, or admin support
• Excellent English communication and interpersonal skills
• Strong data entry accuracy and attention to detail
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure during busy seasons

Preferred

• 2+ Experience Quickbooks
• Background in retail or consumer goods order management

Location & Schedule

• Remote position; preference for candidates in Eastern Europe, South Africa, or the Philippines
• Monday–Friday, 8:00 AM – 5:00 PM EST. (1 hour lunch)