Customer Service Operations Associate

Keysight Technologies SAles Spain SL.; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology company located in Penang, Malaysia, is seeking a candidate for an Order Management position. This role involves ensuring accurate pricing in quotations, negotiating delivery dates, and managing customer order processes. The ideal candidate should possess strong communication skills in English and Mandarin, multitask effectively, and be able to thrive in a fast-paced environment. A Bachelor’s degree is required, with no prior customer service experience necessary.

Qualifications

• No prior customer service experience required.
• Qualified candidates are welcome.

Responsibilities

• Ensure pricing and discounts are accurate in formal quotation.
• Negotiate with Field/Customer to establish committed delivery date.
• Manage order to meet committed delivery date.
• Establish effective communication with Account Managers and cross-functional teams.

Skills

Communication skill (written & read) in English & Mandarin

Multitasking ability

Ability to work in a fast-paced environment

Basic IT/technology knowledge

Education

Bachelor Degree or University Degree or equivalent

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Order Management (Sales)

Order Acceptance and Order Entry

• Ensure pricing and discounts are accurate in formal quotation
• Be updated on sales, marketing and promotion program and administer these accordingly
• Follow‑up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

Order Management

• Negotiate with Field/Customer and Division to establish committed delivery date.
• Proactively manage order to meet committed delivery date and any special delivery requirement.
• Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered
• Establish and maintain effective lines of communication with Account Managers, management, business, and cross‑functional teams to resolve customer order related issues.

Qualifications

Competencies

• Communication skill (written & read) in customer language (English & Mandarin) to support Greater China region.
• Capability to multitask and handle responsibilities.
• Ability to work in a fast‑paced environment.
• Usage of standard approaches to simple problem resolution.
• Basic escalation management skills.
• Basic IT/technology knowledge.

Others

• Bachelor Degree or University Degree or equivalent. No prior customer service experience required.
• Qualified candidates are welcome
• Due to business needs, the staff might need to follow specific country holiday and also working hours instead of Malaysia Public Holiday/Working Hour.

Careers Privacy Statement Keysight is an Equal Opportunity Employer.