Customer Service Officer

Recruit Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is looking for a Customer Service Officer to provide 24/7 customer support via phone. The role involves delivering personalized service, resolving customer complaints, and educating customers about products. Candidates should possess strong communication skills and a passion for customer satisfaction. This role offers a competitive salary package of up to RM 4000.

Qualifications

• Strong communication skills and the ability to handle complaints.
• Proficient in delivering high-quality customer service.
• Ability to accurately record customer information.

Responsibilities

• Provide 24/7 one-stop customer service via phone.
• Deliver high-quality, professional, and personalized service.
• Handle and resolve complaints efficiently.

Skills

Communication skills

Problem-solving skills

Customer service orientation

Job description

Customer Service Officer (up to RM 4000) Menara Intermark

-Provide 24/7 one-stop customer ďalinger via phone.

-Deliver high-quality, professional, and personalized service.

-Give prompt and accurate answers or solutions to customers.

-Handle and resolve complaints efficiently

-Follow up with customers as needed (per call centre guidelines).

-Educate customers about bank products and services.

-Accurately record customer data in△️ systems.

-Maintain honesty, integrity, and confidentiality at all times.