CUSTOMER SERVICE OFFICER - 2 POSITIONS (Subang Jaya & Shah Alam)

Inovar Contracts Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job description

Respond to customer inquiries via phone, email, chat, or in person in a friendly and professional manner.

Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and selecting and explaining the best solution.

Process orders, forms, applications, and requests from customers accurately and efficiently.

Maintain customer records by updating account information and documenting details of interactions.

Follow up on customer interactions to ensure complete resolution and satisfaction.

Provide feedback on the efficiency of the customer service process and suggest improvements when necessary.

Collaborate with team members and other departments to ensure high levels of customer satisfaction and provide solutions to customer issues.

Manage difficult or emotional customer situations with empathy and patience while maintaining a calm demeanor.

Stay updated on product knowledge, services, policies, and procedures to provide accurate information to customers.