Customer Service Officer

Asia Global Advisory; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare advisory firm is seeking a Customer Service Representative to assist with enquiries, medical referrals, and appointments in Kuala Lumpur. The ideal candidate will possess strong communication skills in English, have a background in customer service, and experience in healthcare is advantageous. This role offers the opportunity to grow in a dynamic, professional environment while ensuring high-quality support for patients and clients.

Qualifications

• Strong communication skills in written and spoken English; Mandarin is a plus.
• Experience in customer service or call center roles preferred.
• Excellent interpersonal skills to handle enquiries and resolve issues.

Responsibilities

• Aid with medical referrals, admissions, and support requirements.
• Make outbound calls to finalize customer enquiries.
• Coordinate with other teams for follow-up and escalated cases.

Skills

Strong communication skills in English

Interpersonal skills

Experience in customer service

Ability to resolve issues

Job description

AGA is assisting our client, a leading integrated healthcare network in Singapore, renowned for its world‑class hospitals and dedication to delivering exceptional patient care. Committed to advancing medical innovation and clinical excellence, the network provides a comprehensive range of healthcare services, earning a reputation as one of the country’s most trusted providers for high‑quality medical care and outstanding clinical outcomes across Singapore and the region.

Key Responsibilities

• Aid with enquiries, medical referrals, specialist appointments, admissions (including evacuation), and other support requirements such as visa applications, accommodation and transport arrangements, meet‑and‑greet services, and interpreter services.
• Assist with medical outpatient appointments and inpatient admissions.
• Make outbound calls to customers/patients to finalize and close enquiries, including proposing appropriate services and specialists.
• Make accurate data entries to the CRM and maintain proper document records, ensuring they are always well‑organized.
• Coordinate with other teams, such as IPS, EHS, Radiology, Business Office, and Marketing on follow‑up/escalated cases/admin matters.
• Provide administrative support in checking medical reports and report compilation.
• Handle and direct calls/emails/faxes to the department/patient room.
• Handle emergency code situations.
• Perform any other duties assigned by the supervisor.

Ideal Candidate

• Strong communication skills in written and spoken English; or Mandarin is a plus.
• Experience in customer service, call center, or client‑facing roles is preferred.
• Excellent interpersonal skills, with the ability to handle enquiries, resolve issues, and maintain positive relationships with clients.
• A background in healthcare or medical services is desirable.

This position is based in Kuala Lumpur and is ideal for candidates looking to grow their career in customer service within a dynamic and professional environment.