Customer Service Officer

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading mall management company in Kuala Lumpur is seeking a Customer Service Associate to manage the customer service counter. The ideal candidate should have a diploma or higher, excellent customer service skills, and be bilingual in English and Bahasa Malaysia. Responsibilities include assisting mall visitors, resolving inquiries, and supporting promotional activities. The role requires a pleasant personality, ability to work under pressure, and willingness to work shifts, including weekends.

Qualifications

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or Professional Degree in any field.
• Fresh graduates are welcome to apply.
• Basic knowledge of administrative tasks, including MS Word, Excel, PowerPoint and other office applications.

Responsibilities

• Greet and assist all mall visitors in a friendly and professional manner.
• Resolve customer inquiries and complaints promptly and professionally.
• Support mall marketing communication activities, including promotional gift redemptions.

Skills

Excellent customer service skills

Communication skills in Bahasa Malaysia and English

Public relations skills

Ability to work under pressure

Basic knowledge of MS Word, Excel, PowerPoint

Education

Diploma or higher in any field

Job description

Managing of the customer service counter and exhibiting excellent customer service skills during duty and shall include;

Greet and assist all mall visitors with friendly and professional manner.

Provide accurate information on mall tenants, facilities, services, promotion and events.

Resolve customer inquiries and complaints promptly, professionally and empathetically. Escalate complex or unresolved issues to the relevant appropriate departments for further investigation and follow‑up.

Manage the loaning of amenities such as wheelchairs and strollers and handle Lost & Found items.

Assist with cases involving lost children or senior citizens.

Support mall marketing communication activities, including promotional gift redemptions.

Maintain a thorough knowledge of mall policies, procedures, and tenant information.

Provide administrative support to the customer service department.

Make public announcements and assist during emergency situations, including assisting with evaluations or directing customers to safety as required.

Corporation with all departments (management. Operation. TMS, security) in terms of delivering good service to customers.

Customers’ pattern in the transportation hub is different than shopping mall. Customers in the hub are always in a rush.

Qualification, Skills & Knowledge

Education Qualifications

Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Postgraduate Diploma, or Professional Degree in any field.

Fresh graduates are welcome to apply.

Basic knowledge of administrative tasks, including MS Word, Excel, PowerPoint, and other office applications.

Well‑developed oral and written communication skills in Bahasa Malaysia and English.

Previous experience or relevant skills will be an added advantage.

Personal Characteristics & Behaviours

Pleasant personality with excellent grooming and public relations skills.

Self‑motivated, friendly and dedicated with a good work attitude.

Able to work under pressure and meet tight deadlines.

Willing to work shifts, including weekends and public holidays.

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.