CUSTOMER SERVICE OFFICER

Danish House Sdn Bhd; Kampar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local hospitality company in Kampar is seeking a customer service representative to manage guest check-in and owner requests. The ideal candidate must be fluent in English, Malay, and Chinese, and will handle various customer complaints and special requests. This role requires efficient communication and a friendly demeanor. Competitive salary offered.

Qualifications

• Must be fluent in English, Malay, and Chinese.

Responsibilities

• Solve all owners’ complaints or requests.
• Inform and request permission from the owner for tenant's special requests.
• Set up new room rates and coordinate with the Developer.
• Handle guest check-in and check-out efficiently and professionally.
• Participate in the open day on weekends occasionally.

Skills

Available speaker in English, Malay, and Chinese

Job description

Responsibilities

• Solve all owners’ complaints or requests.
• Inform and request permission from the owner when the tenant has a special request.
• Set up new room rates for a new project, coordinate with the Developer if there is a new buyer.
• Handle guest check-in and check-out efficiently and in a friendly/professional manner.
• Participate in the open day on the weekend (Occasionally).

Qualifications

• Available speaker in English, Malay, and Chinese.

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