Customer Service Office Clerk

PACIFIC METAL INDUSTRY SDN BHD; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A manufacturing company in Klang, Selangor is seeking a proactive individual for an office administration role. Responsibilities include managing customer inquiries, maintaining office organization, and handling logistical documentation. Ideal candidates must have a minimum of SPM, proficiency in English and Bahasa Malaysia, and familiarity with tools like Microsoft Excel. A supportive team culture is emphasized along with opportunities for personal and knowledge growth.

Benefits

Dynamic work environment

Opportunities for personal and knowledge growth

Qualifications

• Proficiency in English and Bahasa Malaysia is essential.
• Minimum educational requirement is SPM with knowledge in customer service.
• Familiarity with Microsoft Excel, Word, and SQL is required.

Responsibilities

• Manage the office environment and customer service inquiries.
• Administer daily attendance and organize company utility bills.
• Coordinate office and factory operations through effective communication.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Strong organizational skills

Ability to multitask

Education

Minimum SPM

Knowledge in Customer Service

Tools

Microsoft Excel

Microsoft Word

Gmail

SQL

Job description

PACIFIC METAL INDUSTRY SDN BHD – Klang, Selangor

We are a prominent steel strapping manufacturer operating at Pandamaran, Klang. Please find our location via google or waze: No. 9, Lebuh Raya Petai, Pandamaran Industrial Area, 42000 Port Klang, Selangor.

Requirements

• Proficiency in English / Bahasa Malaysia
• Minimum SPM / Knowledge & Experience at Customer Service in Office Administration or related field
• Software Knowledge: Microsoft Excel, Microsoft Word, Gmail, SQL etc.
• Strong organizational skills with attention to detail and accuracy
• Able to multitask and work independently with minimal supervision
• In-House Trainings are provided (3-month probation)
• Salary Upon Confirmation (RM2,000.00 Including EPF / SOCSO)

Tasks

We are seeking a proactive and detail-oriented individual to join our team. The role involves both administrative and customer service communication ensuring smooth day-to-day office and factory operation. Key Responsibilities include:

Office & Administrative Duties

• Manage and maintain a well-organized office working environment
• Administer customer service inquiry via email, phone call & WhatsApp promptly
• Prepare staff and workers’ daily attendance (ZKbio + Excel)
• Organize monthly company utility bills with the checklist/chart provided
• Coordinate & Report Office + Factory Operation via WhatsApp Group
• Manage logistic documentation: collection & delivery of goods from courier, customer & supplier
• Invoice / Delivery Order, Stock Take & Financial Documentation Filling
• Record Customer Receipt / Payment Voucher

Benefits

• A dynamic work environment with emphasize on supportive team culture
• Personal & knowledge growth on administration and finance faculty