Customer Service Executive (Thai Speaker) - Background Check Industry

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading background check company is seeking a Customer Service Executive who is fluent in Thai and English. This role involves conducting thorough background verifications, maintaining records, and complying with regulations. The company offers exciting perks, including a paid flight to Malaysia, accommodation for two weeks, and medical insurance for employees and their families. Fresh graduates are encouraged to apply as full training is provided. Join the team and enjoy career growth opportunities in a dynamic work environment.

Benefits

Employment Pass (EP) provided

Paid one-way flight to Malaysia from Thailand

Two weeks of hotel accommodation upon arrival

Expatriate management & employee relations team

Career growth opportunities

Support for low-cost accommodation

Company shuttle van provided

Access to amenities nearby

Medical insurance provided

Qualifications

• Possess at least a Degree-level qualification for Employment Pass application.
• Fresh graduates are encouraged to apply; full training provided.
• Good command of computer skills / Microsoft Office.

Responsibilities

• Conduct thorough background verifications, including employment history, education credentials, criminal records, and reference checks.
• Contact previous employers and educational institutions to validate applicant information.
• Analyze screening reports for discrepancies and elevate complex cases.
• Ensure compliance with industry regulations and company guidelines.
• Respond to inquiries from candidates and employers regarding screening status.
• Maintain accurate and confidential records of verification results.
• Collaborate with internal teams to resolve verification delays efficiently.
• Identify fraudulent applications and report findings.
• Assist in continuous improvement initiatives to streamline the verification process.

Skills

English (read + write)

Thai (read + write)

Computer skills / Microsoft Office

Strong typing skills

Education

Degree-level qualification

Job description

Customer Service Executive (Thai Speaker) - Background Check Industry

Exciting career in background screening with full training provided

Opportunity togrowinto supervisory and support roles

Work in adynamic, supportive environment

Key Responsibilities:

• Conductthorough background verifications, including employment history, education credentials, criminal records, and reference checks
• Contact previous employers, educational institutions, and other sources tovalidate applicant information
• Analyze screening reports for discrepancies and elevate complex cases
• Ensurecompliance with industry regulations, data protection policies, and company guidelines
• Respond to inquiries from candidates and employers regardingscreening status and required documentation
• Maintainaccurate and confidential records of verification results
• Collaborate with internal teams to resolve verification delays efficiently
• Identifyfraudulent applications and report findings
• Assist incontinuous improvement initiatives to streamline the verification process

Your Superpowers:

• Possess at least aDegree-level qualification (for Employment Pass application)
• Required languages: English + Thai (read + write)
• Fresh graduates are encouraged to apply– full training provided!
• Good command of computer skills / Microsoft Office
• Strong typing skills in both Thai and English

The Amazing Perks:

• Employment Pass (EP) provided
• Paid one-way flight to Malaysia from Thailand + airport pickup service
• Two weeks of hotel accommodation upon arrival
• Expatriate management & employee relations team for smooth acclimatization
• Career growth opportunities into supervisory and support roles
• Support for low-cost accommodation near the office (walking distance)
• Easy commute: Ara Damansara LRT station within walking distance + company shuttle van provided
• Access to top amenities: shopping malls, gym, cinema, hospitals, clinics, restaurants nearby
• Medical insurance provided (extended to spouse/children in Malaysia) + dental benefits for employees

Apply now and be part of a team that helps companies hire with confidence while enjoying amazing benefits and career opportunities!

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