Customer Service Executive/Officer

Southern Latex Products Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading glove manufacturer in Malaysia is seeking an experienced Senior Customer Service Executive to provide exceptional support to clients across Europe, the US, and Asia. In this full-time role, you will handle order processing, maintain customer relationships, and assist in marketing efforts. The ideal candidate should have a degree related to marketing or business, at least 5 years of relevant experience, and fluency in English. We offer competitive salaries, PA insurance, and a positive work-life balance.

Benefits

Competitive salary

PA insurance coverage

Generous annual leave

Career development opportunities

Uniform

Qualifications

• Minimum 5 years working experience in sales and marketing or customer service.
• Fluency in English for effective communication.
• Familiarity with international business and logistics handling.

Responsibilities

• Manage order processing and shipment arrangements.
• Prepare sales documents and follow up payments.
• Maintain relationships with existing customers.

Skills

Sales and marketing experience

Customer service expertise

Fluent English communication

Teamwork

Education

Degree in Marketing or Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

About the role

We are seeking an experienced Senior Customer Service Executive to join our dynamic team at Southern Latex Products Sdn Bhd in Sungai Bakap, Penang. In this full‑time position, you will play a key role in providing exceptional customer service and support to our valued clients mainly from Europe, the US, and Asia.

What you’ll be doing

• Managing order processing and shipment arrangement
• Preparing proforma invoice, sales contract, shipping documents and following up payments with customers
• Maintaining good networking and relationships with existing customers
• Assisting in internal efficiency communication to resolve customer concerns
• Assisting in marketing development/coordination and contributing to sales growth
• Preparing monthly sales reports and market analysis
• Attending overseas and local exhibitions when required

What we’re looking for

• Candidate must possess at least a degree in Marketing, Business Administration, Logistics or equivalent
• At least 5 years of working experience in sales and marketing or customer service, preferably in the gloves or personal protective equipment field
• Familiarity with international business, export coordination and logistics handling
• Fluency in English for both verbal and written communication; Mandarin speaker is an added advantage
• Computer literacy in Microsoft Word and Excel
• Good teamwork, self‑motivation and ability to work under minimal supervision

What we offer

• Competitive salary
• PA insurance coverage
• Opportunities for career development and growth
• Generous annual leave and 17 public holidays
• Team‑building activities and social events
• Retirement Scheme & Service Awards Scheme
• Yearly bonus and yearly increment for performers
• Festive seasons & birthday celebrations
• Company trip
• Uniform upon confirmation
• EPF & SOCSO contributions
• Work‑life balance with 5‑day work week (Monday to Friday, 8:30 AM – 5:30 PM)

About us

Southern Latex Products Sdn Bhd is a leading manufacturer of premium industrial gloves in Malaysia. With over 37 years of experience in the industry, we are known for our commitment to quality, innovation, and exceptional customer service. Our diverse range of products is distributed across countries and enjoyed by customers who value comfort and durability.

Apply now for this exciting opportunity to become our next Customer Service Executive/Officer

Unlock job insights

Salary match, number of applicants, skills match

Application process

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Customer Service Executive?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your English language skills?
• How would you rate your Mandarin language skills?