CUSTOMER SERVICE EXECUTIVE (MANDARIN SPEAKER)

LT Maritime; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading shipping and maritime logistics provider in Malaysia is seeking a Customer Service Executive who is fluent in Mandarin. The ideal candidate will manage client communications, process invoices, and support the sales team. Key responsibilities include ensuring operational efficiency, maintaining accurate records, and preparing reports. Employees enjoy a balanced work-life culture, comprehensive medical benefits, and opportunities for professional training and career advancement. Join us for a fulfilling and engaging work experience.

Benefits

Balanced Work-Life Culture

Training with Industry-Recognized Certification

Comprehensive Medical Benefits

Attractive Performance Bonus

Internal Mobility Opportunities

Engaging Company Events

Qualifications

• Proficiency in Mandarin is essential for dealing with China-based customers.
• Experience in shipping documentation is an added advantage.
• Meticulous and organized with the ability to work independently.

Responsibilities

• Liaise with clients and vendors for smooth daily operations.
• Process invoices and maintain service levels at low costs.
• Support sales team with quotations and reports.

Skills

Proficiency in Mandarin

Strong communication skills in English & Bahasa Malaysia

Organizational skills

Positive and motivated team player

Job description

CUSTOMER SERVICE EXECUTIVE (MANDARIN SPEAKER)

About Us
LT Maritime Group is a leading shipping and maritime logistics service provider in Malaysia. Accredited with ISO 9001:2015 and affiliated with a wide network of international principals and partners across Peninsular and East Malaysia, we are committed to delivering high-quality liner, non-liner, freight, logistics, and brokering services to all our clients.

Job Responsibilities

Liaise directly with clients and vendors to ensure smooth daily operations.

Process invoices accurately according to company procedures and standards.

Ensure each shipment achieves maximum contribution by maintaining service levels at the lowest possible cost.

Maintain, organize, and file records in compliance with company guidelines.

Review vendor processes regularly to ensure best practices and competitive pricing.

Support the sales team with quotations, product information, and client requirements.

Prepare timely reports and statistics for management and meeting updates.

Job Requirements

Proficiency in Mandarin, as you will deal with China-based customers and agents.

Experience in shipping documentation (shipping agency) is added advantage.

Strong communication skills in English & Bahasa Malaysia.

Meticulous, organized, and capable of handling tasks independently.

Positive, motivated, and a strong team player.

Benefits

Balanced Work-Life Culture - Supportive environment that promotes healthy work-life balance and strong teamwork spirit.

Training with Industry-Recognized Certification - Company provides fully sponsored professional training in logistics, enabling employees to obtain recognized certifications with opportunities to expand your professional skills.

Comprehensive Medical Benefits - Outpatient, Group Hospital & Surgical (GHS), and Group Personal Accident (GPA).

Attractive Performance Bonus - Performance & interim.

Internal Mobility Opportunities - Access to nationwide internal transfers within the Group to support career advancement.

Engaging Company Events - Annual company gatherings and sport activities for employee wellbeing and to strengthen team connection.