Customer Service Executive - Malaysia

Katoen Natie; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics and warehousing company in Johor Bahru is seeking a candidate to manage shipping documentation, coordinate customs clearance, and provide customer service support. The role requires a degree in Business or Logistics, along with 1-2 years of experience in logistics or operations. Strong communication skills in English and an organized, detail-oriented approach are essential. The ability to manage multiple tasks under tight deadlines and collaborate with various teams is also key to this position.

Qualifications

• 1-2 years experience in customer service or operations logistics/warehousing (3PL).
• Familiarity with shipping documentation, customs clearance, and invoicing.
• Able to manage multiple tasks under tight deadlines.

Responsibilities

• Prepare and manage shipping documentation including Bills of Lading and Invoices.
• Coordinate customs clearance and ensure compliance.
• Liaise with freight forwarders and shipping lines for timely shipment.

Skills

Shipping documentation handling

Customs clearance compliance

Customer service support

Strong communication skills in English

Detail-oriented and organized

Education

Degree in Business, Logistics or related field

Job description

Responsibilities

• Prepare and manage shipping documentation (Bills of Lading, Certificates of Origin, Packing Lists, Invoices).
• Coordinate customs clearance and ensure compliance.
• Handle invoicing and billing ensuring accuracy and timely submission.
• Liaise with freight forwarders, haulers, and shipping lines to coordinate timely shipment arrangements.
• Provide customer service support by responding to inquiries and resolving documentation-related issues.
• Collaborate with internal teams to ensure smooth execution of trade and warehouse operations.

Job Requirements

• Degree or above in Business, Logistics, or related field.
• 1-2 years experience in customer service or operations logistics/warehousing (3PL).
• Familiarity with shipping documentation, customs clearance, and invoicing.
• Strong communication skills in English (written and spoken).
• Detail-oriented, organized, and able to manage multiple tasks under tight deadlines.
• A team player with a proactive attitude and problem-solving skills.