Customer Service Executive (Inbound) – Fresh Graduates Welcome!

gradmalaysia.com; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for enthusiastic Customer Service Executives (Inbound). This role is perfect for fresh graduates with a Bachelor's degree. Responsibilities include handling customer calls, resolving inquiries, and maintaining CRM records. Enjoy a supportive team culture and continuous learning opportunities. The position offers a salary of RM2,800/month with a 2-month bonus after one year of service. Apply now for a launching pad in your career.

Benefits

Structured onboarding and mentorship

Attractive salary and completion bonus

Normal office hours

Public holidays off

Qualifications

• Fresh graduates are highly encouraged to apply.
• Bachelor's degree holders from any field (Graduated in 2024/2025 or with <2 years experience).
• Open to learning and excited to build people skills in a customer-facing role.

Responsibilities

• Handle inbound customer calls professionally.
• Listen actively and resolve customer inquiries.
• Record interactions accurately in CRM.
• Ensure compliance with service standards and policies.

Skills

Strong communication skills

Problem-solving skills

Customer service orientation

Education

Bachelor’s degree in any field

Job description

Customer Service Executive (Inbound) – Fresh Graduates Welcome!

Just graduated and looking for a meaningful first step?

We’re hiring Customer Service Executives (Inbound) – no experience needed!

• RM2,800/month for fresh graduate degree holders
• 2-month bonus upon 1-year completion with minimum performance rating
• Apply now and grow with us!

Why Join Us?

• Inbound calls only – no sales, no telemarketing
• Normal office hours – no night or weekend shifts
• Public holidays off – enjoy your time off
• Supportive team culture – structured onboarding & mentorship
• Continuous learning – grow your skills and career
• Attractive salary + completion bonus – RM2,800/month + 2 months’ bonus

Who We’re Looking For

• Fresh graduates are highly encouraged to apply
• Bachelor’s degree holders from any field (Graduated in 2024/2025 or with <2 years experience)
• Strong communication and problem-solving skills
• Open to learning and excited to build people skills in a customer-facing role

What You’ll Do

• Handle inbound customer calls professionally
• Listen actively and resolve customer inquiries
• Record interactions accurately in CRM
• Ensure compliance with service standards and policies

Why Our Call Centre Is Different

We focus on quality service, not sales. You’ll gain real-world exposure to the financial services industry, including customer experience, banking operations, and service excellence. This is a launchpad for your career, with structured onboarding, mentorship, and transferable skills for future growth.

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