Customer Service Executive (Fresh graduates)

McDonald's; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global fast-food franchise is seeking a Customer Service Executive to join their Guest Relations team in Selangor, Malaysia. This role offers fresh graduates and career changers the chance to develop in-demand skills in customer relationship management, digital communication, and service excellence. Responsibilities include engaging with customers across various platforms to provide solutions and ensure satisfaction, while tracking interactions in the CRM system. The position offers competitive pay, paid training, and numerous avenues for career advancement.

Benefits

Performance-based incentives

Paid training

Employee benefits

Staff discounts

Qualifications

• Excellent communication in Bahasa Malaysia and English; Mandarin is a bonus.
• Thrives in rotational shifts including weekends, nights, and public holidays.

Responsibilities

• Engage with guests through multichannel platforms to answer questions and resolve complaints.
• Record every customer interaction in the CRM system to improve service.
• Meet and exceed Key Performance Indicators for response time and customer satisfaction.

Skills

Multichannel customer support

Conflict resolution

Professional communication

Team collaboration

Education

SPM/Certificate/Diploma

Tools

CRM system

Job description

Ready to kickstart your customer service career? Join McDonald's Guest Relations team where you'll develop in-demand skills while making a real difference in customers' experiences. As a Customer Service Executive, you'll gain valuable experience in multichannel customer support, conflict resolution, and professional communication that will set you up for success in any industry.

Perfect for fresh graduates and career changers looking to build expertise in customer relationship management, digital communication, and service excellence with comprehensive on-the-job training and career advancement opportunities.

Your Day-to-Day Will Include:

Engaging with guests through multichannel platforms to answer questions, resolve complaints, and provide solutions—always aiming for First Contact Resolution.

Following clear service processes to ensure accuracy, consistency, and compliance.

Recording every customer interaction in our CRM system to help improve service for the future.

Collaborating with team members and leaders to create the best customer experience possible.

Meeting and exceeding Key Performance Indicators (such as response time, quality, and customer satisfaction).

Adapting quickly to product updates, promotions, and service changes.

What Makes You a Great Fit:

Minimum SPM/Certificate/Diploma in any field.

Excellent communication in Bahasa Malaysia and English; Mandarin is a bonus.

Able to thrive in rotational shifts (including weekends, nights, and public holidays).

Why You’ll Love Working Here:

Competitive salary plus performance-based incentives.

Paid training to prepare you for success from day one.

Continuous development and career growth opportunities within McDonald’s.

A collaborative, friendly, and supportive team culture.

Staff discounts and a range of employee benefits.

Ready to Start Your Journey?

Apply now and discover how this role can launch your career in customer service, hospitality, or business operations!