Customer Service Executive | Fresh Grad | Bangsar South | Hybrid, 24x7

Computacenter; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider seeks a candidate for a technical role based in Bangsar South, Kuala Lumpur. You will perform technical work activities, assist customers, and document work done to meet compliance standards. Fresh graduates are encouraged to apply, and you should have some experience in the IT Desktop Service environment. The position requires good interpersonal skills and an organized approach to your tasks, and customer satisfaction is a priority.

Benefits

Monthly fixed salary

Travel allowance

Contract completion bonus

Annual leave

Medical leave

Group hospitalization and surgical Group term life

Qualifications

• Fresh graduates are encouraged to apply.
• Proven experience in IT Desktop Service environment is an advantage.
• Demonstrates organized approach to work.

Responsibilities

• Perform technical work activities either remotely or on site.
• Document work completed to ensure compliance with procedures.
• Maintain and improve customer satisfaction levels.

Skills

IT Desktop Service experience

Customer service abilities

Good interpersonal skills

Ability to follow instructions

Job description

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Escalate issues in line with company processes to ensure customer demands are met.

Evaluate escalations and action appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience.

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Identify own development needs in line with business objectives.

Acts as a role model for colleagues with regards to technical and behavioral competencies.

Act in accordance with Computacenter Information Security Policies and report any.

Ensure Department/Contract meets SLA performance targets.

Maintain and improve customer satisfaction levels.

Understand and adhere to policies and procedures.

Demonstrates relevant Winning Together values.

Keep skills up to date with IT industry standards as appropriate to the role/Contract.

Attain and maintain accreditations as appropriate to the role/Contract.

Skills, Experience & Behavior

• Works under supervision. Uses minor discretion.
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment is an ADVANTAGE.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work
• Must willing to work at Bangsar South (Onsite) and also rotational shift schedule
• Fresh Graduate is encouraged to apply.

Employee Benefits

• Monthly fixed salary
• Travel allowance
• Contract completion bonus
• Statutory deductions
• Annual leave
• Medical leave
• Hospitalization leave
• Emergency leave
• Matrimonial leave
• Maternity leave
• Paternity leave
• Study and examination leave
• Group hospitalization and surgical Group term life