Customer Service Executive - Freight Forwarding Industry

TXI Logistics (M) Sdn Bhd; Puchong; On-site; MYR 30,000 - 45,000; Full time

Job summary

A logistics company is seeking an enthusiastic Customer Service Executive to enhance operational efficiencies and deliver exceptional customer service in Puchong, Selangor. Responsibilities include managing logistics documentation, coordinating with operations, and providing shipment updates. Ideal candidates will possess a diploma or degree, strong communication skills, and 1+ years in a customer service role, preferably in logistics. Competitive salary and benefits offered, along with opportunities for advancement.

Benefits

Competitive salary

Career advancement opportunities

Training and development programmes

Qualifications

• Minimum 1 year of experience in customer service or client-facing role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Basic understanding of logistics and Incoterms.
• Problem-solving mindset with adaptability.

Responsibilities

• Creating job entries in the logistics system.
• Preparing documentation such as Customs Forms and Airway Bills.
• Coordinating daily delivery planning with the operations team.
• Involvement in the billing process.
• Providing shipment updates to customers.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Attention to detail

Teamwork

Adaptability

Fluency in Chinese

Fluency in English

Fluency in Bahasa Malaysia

Education

Diploma or Degree

Tools

Microsoft Office Suite

Job description

We are seeking an enthusiastic and customer‑focused Customer Service Executive to join our dynamic team at TXI Logistics (M) Sdn Bhd in Bandar Puteri Puchong, Selangor. As a full‑time role, you will play an integral role in ensuring smooth logistics operations, managing key documents, and providing exceptional customer service.

Responsibilities

• Creating job entries in the logistics system
• Preparing essential documentation such as Customs Forms, Bill of Lading, and Airway Bills
• Coordinating daily delivery planning with the operations team
• Involve in billing process
• Providing daily shipment updates to customers

Requirements & Skills

• Minimum 1 year of experience in a customer service or client‑facing role, preferably within the freight forwarding or logistics industry
• Diploma or Degree graduate
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong attention to detail
• Ability to work effectively in a team and independently
• Basic understanding of logistics and Incoterms
• Problem‑solving mindset with adaptability in a fast‑paced environment
• Fluency in Chinese, English and Bahasa Malaysia, both written and spoken

What we offer

TXI Logistics (M) Sdn. Bhd. is committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, opportunities for career advancement, and a range of employee benefits, including training and development programmes. Join our team and be a part of our continued growth and success!

Apply now to become our next Customer Service Executive - Freight Forwarding Industry.