Customer Service Executive - English Speaker (Immediate Joining)

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking dedicated individuals to provide effective online consultations and exceed customer expectations. Candidates should have at least an SPM, be proficient in English, and be willing to work 24/7 rotational shifts. Attractive incentives, annual leaves, and comprehensive health insurance are provided. This role involves teamwork to achieve set KPIs and SLAs, with full training available for fresh graduates.

Benefits

Attractive KPI incentives

Annual leaves

EPF & SOCSO

Health and life insurance

Medical coverage

Linked to LRT/KTM Subang Jaya

Qualifications

• Must possess at least SPM and above.
• Required language: English.
• Willing to work on 24/7 rotational shifts.

Responsibilities

• Responsible for customer online consultation.
• Maintain good communication with relevant departments.
• Work in a team to achieve KPI elements and SLA.

Skills

Customer service

Good communication

Teamwork

Education

SPM or equivalent

Job description

• Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs.
• Maintain good communication and cooperation with relevant departments.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:-

• Candidate must possess at least an SPM and above.
• Required language(s): English.
• Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
• Applicants must be willing to work on 24/7 rotational shifts.
• Each Shift consists of 9 working hours included 1-hour lunch break-time

Salary & Benefit :-

• Attractive KPI incentives
• Attractive annual leaves
• EPF & SOCSO
• Health and life insurance
• Medical Coverage
• Connected to LRT/KTM Subang Jaya via a link bridge