Customer Service Executive / Customer Service Officer

Yu Home Solutions Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer solutions company located in Johor Bahru is seeking a Customer Service Representative to handle inquiries and resolve customer issues. The ideal candidate should have exceptional customer service skills and be proficient in English, Bahasa Malaysia, and Mandarin. Responsibilities include processing orders, documenting interactions, and collaborating with sales and technical support teams. A dynamic environment with benefits like annual leave, health insurance, and company activities is offered.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Birthday Leave

Company Activities

Fun Entertainment Environment

Qualifications

• Minimum of 1-2 years of relevant experience in a customer service role.
• Ability to document interactions accurately in the company's CRM system.
• Collaborative skills to work with sales and technical support departments.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process customer orders, returns, and exchanges.
• Investigate and resolve customer complaints.
• Document customer interactions in the CRM system.
• Follow up with customers to ensure satisfaction.

Skills

Exceptional customer service

Proficiency in English

Proficiency in Bahasa Malaysia

Proficiency in Mandarin

Tools

CRM system

Job description

Yu Home Solutions Sdn Bhd – Taman Mount Austin, Johor

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
• Process customer orders, returns, and exchanges, ensuring accuracy and adherence to company policies and procedures.
• Investigate and resolve customer complaints, escalating complex issues to the appropriate department when necessary, while maintaining a focus on customer satisfaction.
• Maintain a thorough understanding of Our Vision Yu Home's products and services to effectively address customer questions and concerns.
• Document customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
• Identify and escalation potential product or service issues to management, contributing to continuous improvement efforts.
• Proactively follow up with customers to ensure satisfaction and address any outstanding issues.
• Collaborate with other departments, such as sales and marketing, to provide a seamless customer experience.

Requirements

• Provide exceptional customer service and support to address inquiries, resolve issues, and ensure customer satisfaction.
• Handle customer interactions via phone, email, and chat in a professional and timely manner.
• Maintain a thorough understanding of Our Vision Yu Home products and services to effectively assist customers.
• Document customer interactions and resolutions accurately in the company's CRM system.
• Collaborate with other departments, such as sales and technical support, to resolve complex customer issues.
• Identify and escalation critical customer issues to the appropriate personnel for prompt resolution.
• Contribute to the development and improvement of customer service processes and procedures.
• Proficiency in English, Bahasa Malaysia, and Mandarin (Added advantage) to effectively communicate with a diverse customer base.
• Minimum of 1- 2 years of relevant experience in a customer service role.
• Must be able to work onsite in Mount Austin, Johor Bahru.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Birthday Leave
• Company Activities
• Fun Entertainment Environment

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