Customer Service Executive (Automotive)

Asbenz Motors Sdn Bhd; Alor Merah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive dealer in Malaysia is seeking a Customer Service Executive (Automotive) to provide exceptional service to clients. This full-time role involves addressing customer inquiries, resolving complaints, and collaborating with teams to enhance the customer experience. Ideal candidates have strong communication skills, problem-solving abilities, and prior automotive industry experience. Competitive salary and career development opportunities are offered in a supportive work environment.

Benefits

Competitive salary

Career development opportunities

Comprehensive benefits

Wellness initiatives

Qualifications

• Prior experience in a customer service or client-facing role, preferably in the automotive industry.
• Ability to adapt to changing priorities and work in a team environment.

Responsibilities

• Deliver outstanding customer service through various interactions.
• Assist customers with product inquiries and support.
• Resolve complaints in a professional manner.
• Maintain detailed records of customer interactions.
• Collaborate with sales and technical teams to enhance customer support.
• Identify improvement opportunities for customer experience.

Skills

Excellent communication skills

Customer-centric approach

Problem-solving abilities

Conflict resolution skills

Team collaboration

Tools

Customer relationship management (CRM) software

Job description

As a Customer Service Executive (Automotive) at Asbenz Motors Sdn Bhd, you will play a vital role in providing an exceptional customer experience for our valued clients. This full-time position is based in Sungai Petani, Kedah, and will involve working closely with our customers to address their automotive needs and ensure their satisfaction.

What you’ll be doing

• Delivering outstanding customer service through in-person, phone, and email interactions
• Assisting customers with product inquiries, order processing, and after‑sales support
• Resolving customer complaints and concerns in a professional and empathetic manner
• Maintaining detailed records and documentation of customer interactions
• Collaborating with the sales and technical teams to provide seamless support to customers
• Identifying opportunities to enhance the customer experience and recommending improvements

What we’re looking for

• Excellent communication and interpersonal skills with a customer‑centric approach
• Prior experience in a customer service or client‑facing role, preferably within the automotive industry
• Strong problem‑solving and conflict resolution abilities
• Proficiency in using computer systems and customer relationship management (CRM) software
• A passion for delivering high‑quality service and a commitment to exceeding customer expectations
• Ability to work collaboratively in a team environment and adapt to changing priorities

What we offer

At Asbenz Motors Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer opportunities for career development, comprehensive benefits, and a range of wellness initiatives to support your overall well‑being.

About us

Asbenz Motors Sdn Bhd is a leading automotive dealer in Malaysia, with a reputation for excellence in sales, service, and customer satisfaction. Established in 1985, we have grown to become one of the most trusted names in the industry, representing a wide range of prestigious vehicle brands. Our commitment to innovation and customer‑centric approach has earned us numerous awards and accolades over the years.

If you are excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now.