Customer Service Executive

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider seeks a Customer Service Executive in Sungai Petani, Malaysia. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Candidates should have a diploma, possess excellent communication skills in both Malay and English, and ideally have 1-2 years of BPO experience. This full-time position operates in a rotational shift, offering a competitive basic salary alongside performance incentives and benefits.

Benefits

EPF

Socso

Maternity leave

Qualifications

• 1-2 years of BPO experience preferred.
• Willingness to learn and be a team player.
• Strong verbal, written, and listening skills.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints efficiently.
• Record customer complaints using the internal system.

Skills

Excellent communication skills (Malay, English)

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

About the job Customer Service Executive

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.

Resolve customer complaints to achieve high customer satisfaction

Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

Diploma and above

Excellent English and Malay communication skills (written, verbal, listening)

1-2 years of BPO experience will be an added advantage.

Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.

Proficiency in office software and computer operation

Ability to work in a fast-paced working environment and work under pressure

Job Type

Full-time, rotational shift, 5 days a week

Basic RM1700-RM2000

Performance KPI (up to RM250 per month)

EPF, Socso

Maternity leave