Customer Service Executive

Warburg Vending; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job description

Responsibilities

• Provide excellent customer service to clients via phone, email, and in-person interactions.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Maintain a thorough understanding of the company's vending machine products and services.
• Process customer orders, track shipments, and resolve any delivery issues.
• Coordinate with internal departments, such as sales and technical support, to address customer needs.
• Maintain accurate customer records and update information in the company database.
• Assist in the development and implementation of customer service policies and procedures.
• Identify and elevate complex customer issues to senior team members.
• Provide support for vending machine maintenance and repair requests.
• Prepare reports on customer service activities and performance metrics.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO