Customer Service Executive

Cake Tella Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A bakery business in Selangor is seeking customer service representatives to respond to inquiries and process orders. Candidates must be available Tuesday to Saturday, possess strong critical thinking skills, and be fluent in English. This role includes maintaining product knowledge and documenting customer interactions. Benefits include EPF, SOCSO, annual leave, and health insurance. Enjoy a fun work environment dedicated to providing excellent customer service.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Must be available to work Tuesday to Saturday, 8:00 am to 6:00 pm.
• Must be able to speak in English.
• Must possess critical thinking skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Process customer orders accurately.
• Address and resolve customer complaints promptly.
• Maintain a thorough understanding of products and services.
• Identify opportunities to improve customer satisfaction.
• Document all customer interactions in the CRM system.
• Collaborate with production and delivery departments.

Skills

Critical thinking skills

English communication

Job description

We have 2 separate brands: KETOCAKE – Sugarless cake (Halal) and CAKETELLA – Alcohol cake.

2 different outlets next to each other.

Requirements

• Available to work Tuesday to Saturday, 8:00 am to 6:00 pm (5 working days).
• Able to speak in English.
• Must have critical thinking skills to solve customer issues and provide creative solutions.
• Have fun at work.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
• Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
• Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
• Maintain a thorough understanding of all CAKETELLA and KETOCAKE products, including ingredients, preparation methods, and special dietary options (e.g., keto‑friendly).
• Proactively identify opportunities to improve customer satisfaction and streamline customer service processes.
• Document all customer interactions and resolutions in the company's CRM system, ensuring accurate and up‑to‑date records.
• Collaborate with other departments, such as production and delivery, to ensure seamless order fulfillment and customer satisfaction.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance

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