Customer Service Executive

Es Premium Holdings; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Malaysia is seeking a Customer Service Executive. This role focuses on handling inbound customer inquiries and securing test drive appointments while maintaining high customer service standards. Applicants should have a diploma or degree, be proficient in English and Bahasa Malaysia, and possess strong communication and sales skills. The position offers an opportunity for those with experience in sales support or customer service to join a dynamic team.

Qualifications

• Proficient in English and Bahasa Malaysia.
• Able to efficiently handle a high volume of customer inquiries.
• Experience in sales support or customer service is advantageous.

Responsibilities

• Handle inbound customer inquiries via various channels.
• Engage customers and secure test drive bookings.
• Maintain accurate customer data in CRM and prepare reports.
• Coordinate with sales team for smooth handover of leads.

Skills

Sales-driven mindset

Strong communication skills

Persuasion skills

Interpersonal skills

Time management

Education

Diploma or Degree in any field

Tools

Microsoft Excel

Google Sheets

CRM systems

Job description

The Customer Service Executive is responsible for handling inbound customer inquiries and leads, with the objective of securing test drive appointments and supporting sales conversion, while maintaining a high standard of customer experience and brand professionalism.

This role is sales-support and target-driven, not a receptionist role.

Key Responsibilities

• Customer Inquiry Handling
  • WhatsApp
  • Social media
  • Digital platforms
  • Respond promptly and professionally to all customer queries.
• Lead Qualification & Test Drive Booking
  • Actively engage and qualify customer leads.
  • Explain vehicle models, features, specifications, and current promotions accurately.
  • Secure test drive appointments by understanding customer needs and preferences.
  • Schedule, confirm, and coordinate test drive appointments with the sales team.
  • Perform consistent follow-ups to improve test drive show‑up and conversion rates.
• CRM & Reporting
  • Update and maintain accurate customer and lead information in CRM / tracking systems.
  • Prepare daily, weekly, and monthly reports, including:
  • Number of inquiries received
  • Follow‑up and response performance
• Team Coordination & Brand Representation
  • Work closely with sales advisors to ensure smooth handover of qualified prospects.
  • Ensure customers receive clear information and timely follow‑ups.
  • Maintain professional customer service standards and a positive brand image at all times.

Job Requirements

• Diploma or Degree holder in any field.
• Proficient in English and Bahasa Malaysia (spoken & written).
• Sales‑driven, proactive, and target‑oriented mindset.
• Strong communication, persuasion, and interpersonal skills.
• Able to handle high volume of customer inquiries efficiently.
• Basic computer skills:
  • Microsoft Excel
  • Google Sheets
  • CRM systems (training provided)
• Good time management, follow‑up discipline, and attention to detail.
• Experience in sales support, call centre, customer service, or automotive industry is an added advantage.