Customer Service Executive

Aik Huat Hardware Trading; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable trading company in Selangor is seeking a customer service representative. Candidates should communicate effectively in English and Malay, with an advantage for those knowing Chinese. Responsibilities include responding to inquiries, providing information on products, and resolving complaints. Fresh graduates with strong communication skills are encouraged to apply. The position offers annual leave, health insurance, and training.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Training Provided

Qualifications

• Ability to communicate effectively in English and Malay, knowledge of Chinese is a plus.
• Experience in customer service or e-commerce support is an advantage.
• Fresh graduates with good communication and problem-solving skills are welcome.

Responsibilities

• Respond to customer inquiries via phone and live chat.
• Provide accurate information regarding products, orders, shipping, returns.
• Assist customers with orders, tracking, and processing returns.
• Resolve customer complaints and issues promptly.
• Investigate problems related to orders and payments.
• Maintain organized records of customer complaints.
• Purchase shipping bills for resending parcels.

Skills

Effective communication in English

Problem-solving skills

Education

Minimum SPM/STPM/Diploma or equivalent

Job description

Language Proficiency: Able to communicate effectively in English & Malay, Chinese will be a plus. (spoken and written).

Education: Minimum SPM/STPM/Diploma or equivalent.

Experience in customer service or e-commerce support is an advantage.

Fresh graduates are welcome to apply if they have good communication and problem-solving skills.

Requirement

• Language Proficiency: Able to communicate effectively in English & Malay, Chinese will be a plus. (spoken and written).
• Education: Minimum SPM/STPM/Diploma or equivalent.
• Experience in customer service or e-commerce support is an advantage.
• Fresh graduates are welcome to apply if they have good communication and problem-solving skills.

Responsibility

• Respond to customer inquiries via phone and live chat.
• Provide accurate information regarding products, orders, shipping, returns, and other related topics.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Resolve customer complaints and issues promptly and effectively.
• Investigate and troubleshoot problems related to orders, payments, and product defects.
• Maintain detailed and organized records of customer complaints, issues, and resolutions.
• Purchase a shipping bill for resending the parcel to the customer.

Any ad-hoc duties assigned by the Superior from time to time.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Training Provided

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