Customer Service Executive

Mynews; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a Customer Service Representative responsible for monitoring customer feedback and maintaining communication across social channels. The ideal candidate should have a diploma in any field, preferably in Retailing or customer relations, along with experience in retail operations. This role offers an opportunity to contribute to customer satisfaction and enhance service quality within a dynamic work environment.

Qualifications

• Diploma in any field, ideally in Retailing, customer relation, or public relation.
• Fast and proactive response to feedbacks and inquiries received.
• Experience in retail operations and customer service, knowledge of F&B handling and e-commerce services.

Responsibilities

• Track and understand company policies, SOPs, and promotions.
• Monitor customer feedback through social channels.
• Respond to feedbacks within set time frames.
• Maintain a positive and professional attitude towards customers.
• Compile monthly customer careline reports for management.
• Keep records of customer interactions and feedback.

Skills

Customer service

Communication

Empathy

Proactive response

Education

Diploma in any field (preferably Retailing, customer relation, public relation)

Job description

Duties & Responsibilities

• Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
• Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
• Respond to the feedbacks within the stipulated time frame given by the management.
• Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
• Compiling the monthly customer careline report for management report audit.
• Keeping records of customer interactions, comments and feedbacks

Job Requirements

• Diploma in any field. Preferably diploma/degree in Retailing, customer relation, public relation etc.
• Fast and proactive response attitude towards feedbacks and enquiry received.
• Experience in retail operations, customer service, helpdesk. Knowledge in F&B handling, e-commerce services.