Customer Service Executive

Guestonic Property Management Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company in Kuala Lumpur is seeking a Guest service cum Concierge Reception to manage reservations for Airbnb/homestay accommodations. The ideal candidate is organized, customer-focused, and possesses strong communication skills in English and Malay. Responsibilities include responding to inquiries, processing reservations, and providing detailed information to guests. This role enjoys flexible hours and a supportive work environment, along with benefits like employee contributions and a staff staycation perk.

Benefits

Hands-on training

Flexible working schedule

Full EPF and SOCSO contributions

Free homestay benefit

Team bonding activities

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in verbal and written communication in English and Malay.
• Strong multitasking abilities.

Responsibilities

• Respond to booking inquiries via website and third-party platforms.
• Process reservations accurately using the property management system.
• Provide guests with detailed information about homestay options.

Skills

Organizational abilities

Customer service focus

Communication skills in English and Malay

Problem-solving mindset

Job description

Overview

Guestonic Property Management Sdn Bhd – Kuala Lumpur, Kuala Lumpur

We are seeking a highly organized and customer-focused Guest service cum Concierge Reception to manage the reservation process for our Airbnb/homestay accommodations. The ideal candidate will serve as the primary point of contact for guests from initial inquiry to check‑in, ensuring a seamless booking experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast‑paced environment.

Qualifications

• Fresh graduates are welcome to apply.
• Love to work in service industries.
• Proficient verbal and written communication skills in English and Malay.
• Strong organizational and multitasking abilities.
• Customer‑centric attitude with a problem‑solving mindset.
• Ability to work in shift hours, including weekends and holidays if required (8 am‑12 am shift work) without midnight.

Responsibilities

• Respond to booking inquiries via website and third‑party platforms (e.g., Airbnb, Agoda, Booking.com, etc.).
• Process reservations accurately and in a timely manner using the property management system.
• Provide guests with detailed information about homestay options, pricing, amenities, and local attractions.
• Coordinate between guests and operation teams to ensure accommodation readiness and availability.

Benefits

At Guestonic, we believe in more than just work — we believe in creating an environment where you can grow, thrive, and enjoy what you do. Here’s what makes us different:

• Perfect Guidance & Support — We are committed to your success. Receive hands‑on training and continuous mentorship to help you excel in your role.
• Work‑Life Balance — We foster a healthy work culture that respects your time and well‑being — because your life outside of work matters too.
• Flexibility That Fits You — Enjoy a flexible working schedule that helps you balance personal and professional priorities.
• Secure Employment Benefits — We provide full EPF and SOCSO contributions to ensure your financial and medical security.
• Staff Staycation Perk — Take a well‑deserved break with our annual free homestay benefit — your chance to experience our stays just like a guest!
• Team Bonding Activities — We value connection. Enjoy regular team bonding events that strengthen teamwork and create lasting friendships.

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