Customer Service Executive

AVK Valves; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading valve manufacturer in Klang is seeking a Customer Service Executive to deliver exceptional support. The role involves engaging with customers via various communication channels, addressing inquiries, and ensuring customer satisfaction. Candidates should have at least 2 years of relevant experience, excellent communication skills, and fluency in English and Bahasa Malaysia. Join our team for a rewarding work environment with competitive benefits and opportunities for growth.

Benefits

Competitive remuneration

Health insurance

Retirement plans

Qualifications

• At least 2 years of experience in a customer-facing role, preferably in manufacturing or B2B.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office suite.
• Positive, proactive, and adaptable attitude.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Providing prompt and efficient customer support via phone, email, and other channels.
• Handling customer inquiries, orders, and complaints with professionalism.
• Updating customer records and maintaining documentation.
• Collaborating with teams to ensure timely resolution of issues.
• Identifying opportunities to enhance customer satisfaction.
• Participating in meetings and training sessions.

Skills

Customer support

Problem-solving

Communication skills

Interpersonal skills

Analytical skills

Proficiency in Microsoft Office

Fluency in English

Fluency in Bahasa Malaysia

Job description

AVK Valves Manufacturing (M) Sdn Bhd is seeking a talented Customer Service Executive to join our team in Klang, Selangor. This full-time position is crucial in delivering exceptional customer experience and supporting the overall operations of our company.

What you’ll be doing

• Providing prompt and efficient customer support via phone, email, and other communication channels
• Handling customer inquiries, orders, and complaints with professionalism and empathy
• Updating customer records and maintaining detailed documentation of all interactions
• Collaborating with cross-functional teams to ensure timely resolution of customer issues
• Identifying opportunities to enhance customer satisfaction and suggesting process improvements
• Participating in team meetings and training sessions to stay up-to-date with company policies and industry trends

What we’re looking for

• At least 2 years of experience in a customer-facing role, preferably in the manufacturing or B2B industry
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• Strong problem-solving and analytical skills to identify and resolve customer concerns efficiently
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and the ability to learn new software applications
• A positive, proactive, and adaptable attitude with a genuine passion for providing exceptional customer service
• Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages

What we offer

At AVK Valves Manufacturing (M) Sdn Bhd, we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for professional development, and a range of benefits, including health insurance and retirement plans.

About us

AVK Valves Manufacturing (M) Sdn Bhd is a leading manufacturer of high-quality valves and fittings, serving a diverse range of industries. With a focus on innovation and excellence, we strive to be the preferred partner for our customers, delivering reliable products and exceptional customer service. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity to become our next Customer Service Executive.