Customer Service Executive

Antlerzone; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local service company in Johor Bahru is looking for fresh graduates for a customer service role. The position involves handling inbound and outbound inquiries, providing timely solutions, and ensuring customer satisfaction. Candidates should possess good communication and interpersonal skills, as well as basic computer knowledge. This role offers benefits including annual leave, bonuses, EPF/SOCSO, and provided accommodation. Candidates with proficiency in English and Bahasa Malaysia are preferred, and Mandarin skills are a bonus.

Benefits

Annual Leave

Sick Leave

Bonus

EPF / SOCSO

Yearly Increments

Accommodation Provided

Training Provided

OT pay

Public Holidays extra pay

Qualifications

• Fresh graduates are encouraged to apply.
• Able to speak and read English and Bahasa Malaysia; Mandarin is a bonus.
• Possess good telephone etiquette and a smiley voice.
• Knowledge in handling basic computer skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Have a sense of responsibility and accountability.

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• Provide fast and timely solutions to customer-related problems.
• Ensure customer satisfaction by providing excellent customer service.
• Effectively manage incoming calls.
• Handle complaints, provide appropriate solutions within time limits.
• Keep records of customer interactions and process accounts.

Skills

Communication

Interpersonal Skills

Telephone Etiquette

English Language Proficiency

Bahasa Malaysia Proficiency

Mandarin (bonus)

Microsoft Excel

Microsoft Word

Social Media Savvy

Coordination Skills (bonus)

Education

Minimum diploma

Job description

Fresh graduates are encouraged to apply. Able speak and read English and Bahasa Malaysia and (Mandarin is a bonus). Possess a willing and determined heart to learn. Possess good telephone etiquette with a smiley voice. Knowledge in handling basic computer (Microsoft Excel/Word etc). Good communication and interpersonal skills. Ability to multi-task, prioritise and manage time effectively. Social media savvy. Able to do coordination is a bonus. Have the sense of responsibility and accountability.

Requirements

• Minimum diploma.
• Fresh graduates are encouraged to apply.
• Able speak and read English and Bahasa Malaysia and (Mandarin is a bonus).
• Possess a willing and determined heart to learn.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively.
• Social media savvy.
• Able to do coordination is a bonus.
• Have the sense of responsibility and accountability.

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage incoming calls.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Able to communicate with clarity.

Benefits

• Annual Leave and Sick Leave.
• Bonus.
• EPF / SOCSO.
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Accommodation Provided.
• Training Provided.
• OT pay.
• Public Holidays extra pay.
• simple and easy job.