Customer Service cum Front Desk

Dr. K & Partners Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A medical aesthetic clinic in Kuala Lumpur is seeking a customer service-oriented individual for client interaction, appointment management, and administrative tasks. Candidates should have at least 2 years of experience in the field, possess excellent communication skills in English and Bahasa Malaysia, and be proficient in critical thinking and problem-solving. The position offers EPF, SOCSO, performance bonuses, and a pleasant work environment.

Benefits

EPF and SOCSO + EIS

Good sales commission

On-site training

Major public holidays off

Complimentary aesthetic treatments

Performance bonus

Pleasant working environment

Opportunities for career advancement

Qualifications

• At least 2 years of working experience in the related field is prioritized.
• Able to converse fluently in English and Bahasa Malaysia; Mandarin is a bonus.
• Pleasant appearance and motivated for growth.

Responsibilities

• Interact with all clients including walk-ins and attend to queries promptly.
• Arrange for registration and appointment booking.
• Cashier customer payments and issue invoices.
• Handle clients' complaints after discussion with the Medical Director.

Skills

Customer Service

Appointment Booking Service

Critical Thinking

Problem Solving

Cashiering and Billing

Tech-savvy

Education

Primary/Secondary school/SPM

Job description

Overview

Dr. K & Associates Clinic is an LCP-credentialed medical aesthetic clinic in KL offering the latest non-surgical aesthetic technology and techniques. Our highly skilled doctors utilise state-of-the-art medical facilities to address a wide range of dermatological, aesthetic and general medical health issues. We are committed to refining natural-looking, elegant artistry in each patient.

We are excited to bring in new talents to our new branch located in TTDI!

Role Description

• Interact with all clients (both new and existing) including walk-in customers and to attend to all phone, mobile and online queries effectively (e.g., WhatsApp, email, Instagram, Facebook).
• Ensure all clients, customers and the like are greeted politely and served accordingly.
• Arrange for registration and appointment booking.
• Update all clients or customers’ status on clinic computer operated system.
• Cashiering all customers’ payment transactions and issuance of invoices.
• Carry out filing of all clinical documents and general administrative work assigned.
• Handle and manage all customers or clients’ complaints after discussion with Medical Director or Doctor-in-charge before reverting back to complainant.
• Ensure counter is always kept in a tidy and clean manner.
• Assist doctor when called upon if consultants and therapists are busy.
• Other duties as and when assigned by the Medical Director or her nominee.
• Daily data entry for sales.

Requirements

• Candidate must possess at least Primary/Secondary school/SPM level in any field.
• At least 2 years of working experiences in the related field will be prioritised for this position.
• Required Skill(s): Customer Service, Appointment Booking Service, Critical Thinking, Problem Solving, Cashiering and Billing, Tech-savvy.
• Experience in Banking industry is a bonus.
• Able to work in a team or independently.
• Able to converse fluently in English and Bahasa Malaysia. Proficiency in Mandarin is a bonus.
• Pleasant appearance.
• Passionate, highly motivated in self and business growth.
• Good organisation skills and ability to multi-task.
• Able to work on weekends and public holidays.
• Basic salary depending on years of experience and capabilities.

Benefits

• EPF and SOCSO + EIS.
• Good sales commission based on group sales.
• On-site training will be conducted.
• Major public holidays off are applicable.
• Complimentary aesthetic treatments subject to terms and conditions.
• Performance bonus.
• Pleasant working environment.
• No hiding Contract.
• We provide opportunities for career advancement.