CUSTOMER SERVICE CUM DIGITAL MARKETING EXECUTIVE

QDOS Flexcircuits Sdn. Bhd.; Bayan Lepas; On-site; MYR 200,000 - 250,000; Full time

Job summary

A technology company located in Bayan Lepas, Malaysia is seeking a Customer Service cum Digital Marketing Executive. In this role, you will enhance the company's digital presence and manage customer interactions while executing marketing initiatives. The ideal candidate should have a diploma or degree in a related field and experience in digital marketing and CRM management. Skills in communication and multitasking in a fast-paced environment are essential. Join our team to contribute to a positive customer journey.

Qualifications

• Experience in customer service, digital marketing, or CRM management.
• Basic knowledge of website content management systems and digital marketing tools.
• Familiarity with social media platforms and email marketing.

Responsibilities

• Manage and enhance the company website content.
• Maintain and administer Salesforce CRM for data accuracy.
• Handle customer inquiries and feedback for positive experiences.
• Plan and execute digital marketing initiatives across platforms.
• Collaborate with teams to align customer engagement strategies.

Skills

Customer service

Digital marketing

CRM management

Communication skills

Analytical skills

Education

Diploma or Bachelor's Degree in Marketing, Business Administration, Communications, or related field

Tools

Salesforce

Website content management systems (CMS)

Job description

CUSTOMER SERVICE CUM DIGITAL MARKETING EXECUTIVE

The Customer Service cum Digital Marketing Executive is responsible for enhancing the company's digital presence and customer experience.

This role focuses on improving and maintaining the website, managing Salesforce CRM, supporting PR-related activities, and executing digital marketing initiatives to strengthen brand visibility, customer engagement, and sales support. The position serves as a bridge between customers, internal teams, and digital platforms to ensure consistent communication and a positive customer journey.

RESPONSIBILITIES

• Manage and continuously enhance the company website to ensure updated, accurate, and engaging content


• Maintain and administer Salesforce CRM, including data accuracy, lead tracking, reporting, and user support


• Handle customer inquiries, feedback, and follow-ups to ensure timely and positive customer experiences


• Support company event such as exhibitions


• Plan and execute digital marketing initiatives across website, email, and social media platforms


• Monitor and analyze digital marketing performance and provide basic reports and insights
  
• Collaborate with sales, operations, and management teams to align customer engagement strategies


• Improve customer journey and experience through process optimization and digital tools


• Ensure brand consistency across all digital and customer-facing channels


• Support ad-hoc marketing or customer service projects as assigned

REQUIREMENTS

• Diploma or Bachelor's Degree in Marketing, Business Administration, Communications, Digital Media, or a related field


• Experience in customer service, digital marketing, or CRM management (Salesforce experience is an advantage)


• Basic knowledge of website content management systems (CMS, and digital marketing tools


• Familiarity with social media platforms, email marketing, and on the content creation


• Good communication and interpersonal skills to engage with customers and internal stakeholders


• Ability to manage multiple tasks and meet deadlines in a fast-paced environment


• Basic analytical skills to interpret marketing and customer data